FAQ

f.a.q

Our recommendations for use

  • How does it work?

  • How to fill a capsule with ease?

  • How do you get a tightly packed capsule?

1. Place reusable capsule
2. Shake vertically
3. Fit the lid

YOUR QUESTIONS

We answer your questions 

YOUR MACHINE 

Is my machine compatible with CAPS ME?

If you bought your machine after 2010, we guarantee that it is compatible with our reusable capsules.

If you have any doubts, send us a photo of your machine or its reference number by e-mail to [email protected]

Of our 10,000 customers, 99% had a Nespresso® machine compatible with our reusable capsules.

Do the capsules damage my machine?

The answer is no.

We've made sure that our reusable capsules won't damage your Nespresso® coffee machine in any way.

Our capsules are pre-drilled, so your machine's needles don't have to strain when extracting the coffee. 

Is it compatible with Dolce Gusto, Tassimo and Vertuo machines? ?

Not yet...
Today, our system is not compatible with these capsule models. 
However, we are thinking about developing a kit for these machines. You'll just have to wait a little longer!

Your caps me box

Can you put all the coffees in the shaker?

Yes, that's right! If you choose your coffee, make sure it's ground to a suitable espresso.

We offer our coffee, which has been specially designed for CAPS ME reusable capsules, with an artisan roaster.

You can ask your roaster for a "capsule" grind, or choose an "espresso" grind from the supermarket.

Our recommended coffees :

What are the advantages of CAPS ME over other refillable capsules?

1. The taste of coffee :
The CAPS ME shaker perfectly doses and packs your reusable capsule. Our mechanism, protected by 2 patents, is the fruit of over a hundred prototypes.
Unlike all our competitors, we use compostable lids, which make for much better coffee than metal lids.
You can find out more about how to get good coffee with reusable capsules here.

2. Ease of use:
CAPS ME's major innovation lies in the ease of use of its coffee capsules.
Thanks to the CAPS ME shaker, you can prepare a capsule in 15 seconds.
Unlike refillable capsules, which are filled with a spoon, this is clean and satisfying to do. No need to spend 5 minutes cleaning your worktop.

3. The price :
While our competitors sell their capsules for €25 each, we offer 3 compatible Nespresso reusable capsules for €19.90 each.

Am I really saving money with 

CAPS ME? set

Yes !
Your CAPS ME box will pay for itself in an average of 3 months. (for a household of 2 people, each having 2 coffees a day)

You can calculate your potential savings with our refillable capsules via our savings simulator right here. 

Over a year, this represents savings of over €250, not to mention the ecological benefits.

Your ORDER 

What materials are your products made of?

The reusable capsules are made of stainless steel (food contact certified).

Our refill unit is made of metal for the upper part and plastic (food contact certified) for the lower part.

Our lids are made from corn starch, so they are compostable. (OK Compost certified)

How do I find my opercules? 

You can find the lids just here.

We are the only company to offer these compostable lids, made in France.

They cost €9.90 per 100 and are sent directly to your letterbox, in an envelope.

Can we meet you in store? 

Yes!

Our products are available at various points of sale.

You can find all our outlets here. 

How can I track my order?

You can use the chatbot at the bottom right of your screen or look directly at your customer account.

Your order tracking number is sent to you by e-mail, and you can find it in your customer account.

THE CAPS ME COFFET

 

OUR PRODUCTS

 

OUR SUBSCRIPTIONS